Privacy Policy

Privacy Policy

This Privacy Policy explains how Tremero (the ‘Site’, ‘we’, ‘us’ or ‘our’) collects, uses, and shares your personal data when you visit our website (tremero.nl), use our services, or make a purchase. It also applies when you communicate with us about the Site in any other way (collectively referred to as the ‘Services’). In this document, ‘you’ and ‘your’ refer to you as a user of our Services — whether you are a customer, website visitor, or any other person whose information we collect.

Please read this Privacy Policy carefully.

Changes to this Policy

This Privacy Policy may be updated from time to time, for example due to changes in our practices or legal requirements. When we update it, we will post the revised policy on the Site, update the ‘Last Updated’ date, and take any other necessary steps as required by applicable law.

How We Collect and Use Personal Data

To provide our Services, we collect personal data from you in various ways. The type of data we collect and how we use it depends on your interaction with us.

In addition to the specific purposes below, we also use your data to contact you, improve our Services, comply with laws and regulations, enforce our terms and conditions, and ensure the security of our Services and users.

What We Collect

Data you provide directly:
For example, through forms or when making purchases. This includes:

Contact details (such as name, address, phone number, email address);
Order information (such as billing and shipping address, payment details);
Customer service information (contents of messages you send us).

For some features, certain data must be provided. If you don’t provide it, those features may not work.

Usage data:
We automatically collect information about how you use our Site and services, including:

Device and browser information;
IP address;
Pages visited and interactions;
Cookies and similar technologies.

Third-party data:
We also receive information from external parties such as:

Service providers like Shopify;
Payment providers for processing transactions;
Partners for usage tracking or advertising.

All third-party data is handled according to this Privacy Policy.

How We Use Your Data

To provide products and services:
To process your purchases, manage accounts, arrange shipments, provide customer support, and more.
For marketing and promotion:
We may inform you about offers or show you advertisements, depending on your preferences and location. Residents of the EEA: this is based on our legitimate interest (Art. 6(1)(f) GDPR).
For security and fraud prevention:
We use your data to detect and prevent misuse or fraud. You are responsible for keeping your login details secure.
For customer service and service improvement:
So we can respond better to your inquiries and optimize our services.

Cookies

Our Site uses cookies to improve your experience and analyze our services. For more information about specific cookies (via Shopify), see Shopify’s cookie policy. You can set your browser to block cookies, but this may limit the Site’s functionality.

Sharing Personal Data

We only share your data when necessary or permitted, for example:

With service providers acting on our behalf;
With marketing partners;
Within our organization;
At your request or with your consent;
In connection with a merger, acquisition, or legal obligation.

Categories of shared data include identification data, commercial data, usage data, and location data.

We do not share sensitive data without your consent.

External Links

Our Site contains links to other websites. We recommend reading their privacy policies, as we are not responsible for the content or security of external sites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from persons under 16 years of age. If you believe we have inadvertently received data about a child, please contact us.

Security and Data Retention

While we take appropriate measures, no system is 100% secure. Do not send sensitive information via unsecured channels.
We retain data as long as necessary for the purposes collected or to comply with legal obligations.

Your Rights

Depending on where you live, you may have the following rights:

Access: to know what data we have;
Deletion: to request removal of your data;
Correction: to fix inaccuracies;
Portability: to receive and transfer your data;
Opt-out of sale or sharing: to prevent data use for targeted advertising;
Restrict or object: to object to or limit processing;
Withdraw consent: where applicable;
File a complaint: if your request is denied;
Adjust preferences: you can unsubscribe from marketing emails via links in our emails.

We may ask for additional information to verify your identity. You may also appoint an authorized representative to submit requests on your behalf.

Complaints

If you have concerns about how we handle your data, please contact us at the details below. You may also file a complaint with your local data protection authority if necessary.

International Users

We may process your data outside your country. For transfers outside the EU, we use legally approved mechanisms such as standard contractual clauses.

Contact Information

For questions regarding these terms or your data, contact us at: support@tremero.com