Need help?
Frequently Asked Questions
Orders
Sometimes we can still make adjustments. Please contact us as soon as possible via email, chat, WhatsApp, or social media so we can see what is possible.
After placing your order, you will receive a confirmation email with a track & trace link so you can track your shipment.
Payments
See the icons at the bottom of our website for an overview of available payment methods.
Yes, we use advanced security measures to protect your payment information. Payments are processed encrypted via trusted and certified payment providers.
SHIPPING & DELIVERY
We offer free shipping and dispatch the next day.
See our shipping and delivery page for delivery times by country. The expected delivery time is also shown at checkout.
RETURNS & EXCHANGES
You can return or exchange an item via our returns portal.
You have 30 days to exchange or return an item.
CUSTOMER SERVICE & CONTACT
You can reach us via:
support@tremero.com
See our contact page for all options.